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What is Expected of Agencies of Government?

While the recommendations aimed at addressing the wrong or injustice done to a complainant are of great importance, the wide power to make such recommendations as he sees fit allows the Commissioner to make general recommendations aimed at preventing a repetition of the maladministration.

Generally, what is expected of Agencies of Government?

Agencies should follow their service charters. These usually promise that employees (and the service they provide) will be friendly, courteous, professional and the like; that letters will be answered and telephone calls returned; that responses will be prompt and that the department will update applicants and other customers from time to time if a resolution is taking longer than anticipated.

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